FAQ

Our customer support resources are designed to answer common questions regarding returns, warranties, shipping, product availability, and order management. We aim to provide clear guidance so that your shopping experience remains smooth and transparent from purchase through post-delivery support.

At this time, our product selection within the United States has been intentionally streamlined. As part of our current business strategy, certain items have been removed from the catalog and others may occasionally become unavailable. This adjustment allows us to focus on strengthening our core offerings while preparing for future growth. We understand that this may temporarily limit options for some customers, and we appreciate your patience as we continue developing and expanding our range. To stay updated on restocks and new releases, customers are encouraged to subscribe to our email notifications.

From time to time, an order may be cancelled due to inventory inconsistencies. Although we work carefully to maintain accurate stock levels, discrepancies can occur. If an item you purchased is no longer available, the affected order will be voided and you will receive an email explaining the cancellation. Any pending charges will be released back to your original payment method, though it may take several business days for your financial institution to reflect the returned funds. We regret any inconvenience such situations may cause.

If a product you are interested in is currently out of stock, you may request a restock alert directly on the product page. While we cannot provide exact timelines for replenishment due to manufacturing schedules or shipping delays, signing up for notifications ensures that you will receive an email as soon as the item becomes available again.

Shipping timelines typically range from three to seven business days after your order leaves our warehouse in Oakland, California. Delivery speed depends on your location, with shipments to the East Coast generally arriving closer to the longer end of that window. Warehouse processing usually takes approximately one business day, though fulfillment times may increase during high-volume periods such as holidays. Once your package has been dispatched, you will receive tracking details along with an estimated arrival date. Please note that most carriers operate on limited schedules on Sundays, which may affect delivery timing.

Because we prioritize fast processing, changes to orders after placement are not guaranteed. If you need to adjust shipping information or request a cancellation, contact our customer support team as soon as possible. While we will do our best to accommodate your request, modifications cannot be assured once an order enters fulfillment.

Shipping costs are calculated during the checkout process based on your delivery address and selected method. We currently offer complimentary shipping on qualifying orders that meet a minimum purchase threshold, although certain exclusions may apply. If your order does not qualify for free shipping due to item type or promotional restrictions, applicable fees will be clearly displayed before finalizing payment.

Customers may manage their communication preferences at any time by updating subscription settings through their account or by using the unsubscribe link included in marketing emails. Order status updates, including confirmation and shipment tracking, are accessible through your account dashboard.

Sales tax is applied where required by law, based on the shipping destination. We do not place merchandise on hold prior to purchase completion. Promotional codes may be entered during checkout if you have received a valid offer. Unauthorized or expired discount codes will not be honored. We reserve the right to reject promotions that were not issued directly by us.

If you need to return or exchange an item, please review our return guidelines to confirm eligibility. Refunds are typically processed back to the original form of payment once returned merchandise has been inspected and approved. If a gift card was used as part of the purchase, the refunded amount will be credited back to a gift card balance as applicable. Processing times may vary depending on your payment provider.

Many of our products are covered by a limited warranty against manufacturing defects. Warranty coverage does not extend to damage caused by misuse, improper care, or normal wear and tear. If you purchased an item through an authorized third-party retailer, such as a large marketplace or department store, you may need to contact that seller directly regarding their specific return and warranty policies.

To submit a warranty claim, reach out to our customer service team with proof of purchase and a description of the issue. Supporting photos may be requested to evaluate the concern. We are committed to resolving legitimate product issues promptly and fairly, ensuring confidence in every purchase made through our brand.