Our Product Guarantee

We develop and manufacture our equipment with durability and long-term performance in mind. Every product is designed to withstand regular use and to meet high standards of reliability. Our goal is for you to trust your gear completely, whether you are training, exploring the outdoors, or enjoying everyday activities. To support that confidence, we provide comprehensive warranty coverage that reflects our commitment to quality and value.

This overview is intended to provide a clear and accessible explanation of our warranty coverage. While it summarizes the main points, all claims and decisions are ultimately governed by the detailed terms set out in our official legal warranty policy. Customers are encouraged to review the full policy for complete information regarding eligibility, limitations, and procedures.

All products come with a two-year warranty beginning on the original date of purchase. This coverage applies to manufacturing defects and quality issues that prevent the product from performing as intended under normal use. If an item fails to meet our standards within this period due to a verified defect, we will work with you to provide an appropriate solution. Our aim is not only to stand behind our craftsmanship, but also to ensure that every customer feels secure in their investment.

In addition to the standard two-year coverage, certain categories of equipment benefit from extended warranty periods. Select backpacks from our Quechua, Forclaz, and Simond ranges are protected by a ten-year warranty. These packs are designed for durability across demanding environments, from multi-day treks to everyday commuting. The extended coverage reflects the confidence we have in their construction and materials, offering reassurance that they are built for long-term use.

Metal bicycle frames and forks are covered by a lifetime warranty. We believe that a bicycle frame forms the foundation of a rider’s experience and should provide lasting support. This warranty applies to eligible metal frames and forks against manufacturing defects for the lifetime of the product. It is designed to foster a lasting relationship between rider and equipment, reinforcing the idea that quality engineering should endure.

Carbon bicycle frames are covered under a five-year warranty. Advanced carbon designs offer lightweight performance and responsiveness, and this coverage ensures that riders can enjoy these technical benefits with added peace of mind. Should a manufacturing defect arise within the warranty period, we will assess the issue and determine the appropriate course of action in accordance with our policy terms.

If you experience a problem with a product that you believe may fall under warranty coverage, the first step is to locate proof of purchase. An order confirmation email, receipt, or account record is typically sufficient documentation. Once you have your proof of purchase available, contact our customer service team through the appropriate support channel. Our representatives will guide you through the next steps, which may include providing additional details, photographs, or returning the item for inspection.

After receiving the necessary information, our team will evaluate the claim to determine whether the issue is covered under the applicable warranty terms. If the defect is confirmed, we will offer a resolution consistent with our policy, which may include repair, replacement, or another suitable remedy. Each case is reviewed individually to ensure fair and consistent handling.

It is important to note that warranty coverage generally applies to defects in materials or workmanship under normal use. Damage caused by misuse, accidents, improper maintenance, normal wear and tear, or unauthorized modifications may not qualify for coverage. Specific exclusions and limitations are described in the complete legal policy.

This summary is intended as a helpful guide to understanding the scope of our warranty program. For full legal details, including definitions, exclusions, and claim procedures, customers should consult the complete official warranty policy.